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tjg79
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- Sep 9, 2013
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I installed the Intel MSI MS-3871 WLAN 802.11b/g/n 1T1R+BT2.1 EDR Combo Slim Module on my motherboard running Win 7 Pro x64 and MS Office Pro 2007.The software/drivers for the module added Bluetooth features to the Office 2007 applications.
Every time I reply to an email for the first time, I get the following pop-up error box:
Custom UI Runtime Error in Send to Bluetooth
'Error found in Custom UI XML of 'Send to Bluetooth':
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu'
The error box has two buttons: OK & OK to All
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu'
The error box has two buttons: OK & OK to All
I can disable the pop-up error box by unchecking 'Show add-in user interface errors' under 'In all Microsoft Office Programs:' in Tools/Options/'Other' Tab/'Advanced Options...' button. I can also disable the 'Send to Bluetooth' option in all Office applications.I'd like to know if there is a solution for this issue other than turning off the notification of the add-in user interface error or disabling the feature?
How do I troubleshoot this issue?
I have the latest Intel drivers installed. The drivers for the Bluetooth side of the module are from Motorola and the drivers for the WLAN 802.11bgn side of the module are from Ralink.
Bluetooth Devices:
Bluetooth 2.1+EDR USB Device
Driver Provider: Motorola, Inc., Driver Date: 22-Nov-10, Driver Version: 3.0.0.285
Network adapters:
802.11bgn 1T1R Wireless Adapter
Driver Provider: Ralink, Driver Date: 27-Jul-10, Driver Version: 3.1.4.0
Bluetooth Network Adapter
Driver Provider: Motorola, Inc., Driver Date: 16-Jul-10, Driver Version: 3.0.2.266
Ports (COM & LPT):
Msi Ms-3871 Driver Download
Bluetooth Serial Port (COM5)Driver Provider: Motorola, Inc., Driver Date: 30-Jul-10, Driver Version: 3.0.2.259
The offending driver is very likely the Bluetooth: Motorola* Bluetooth 2.1+EDR USB Device Version 3.0.2.285.
The Intel Download Center indicates it's valid for all OS and the following Intel products: DP67BG, DX58OG, DX58SO2, DX79SI, DX79SR, DX79TO, DX68BC, DX68ZV, DZ77GA-70K, DZ77RE-75K, & DZ87KLT-75K.
This driver also causes issues with Microsoft Office 2007 & 2010 applications when you copy to the clipboard and paste from the clipboard. It will copy text and paste as a black blob.
What are the chances of getting an updated driver from Motorola?